We understand you might need to return or exchange costumes. We will do our best to oblige when the following protocol is met.
Before returning your costume for an exchange or return, please call for a return authorization (RA) number. We cannot process your exchange or return without an RA number.
Exchanges are considered new orders and will be processed with the new ship date. Since the ship date changes regularly due to demand, it is best to call in as soon as possible. You will be charged the cost of reshipping.
There is a $10 restocking fee for cancellations and returns. All returns and exchanges must be made within 45 days of receipt of order.
Returned items must be in their original package, unworn, with all included pieces or they will be returned to you and shipping charges will be applied to your account. Any custom made styles or sizes may not be exchanged or returned.
To ship returns: Please call for your RA number and shipping address.