We understand you might need to return or exchange costumes. We will do our best to oblige when the following protocol is met.
Before returning your costume for an exchange or return, please call for a return authorization (RA) number. We cannot process your exchange or return without an RA number.
Exchanges are considered new orders and will be processed with the new ship date. Since the ship date changes regularly due to demand, it is best to call in as soon as possible. You will be charged the cost of reshipping.
There is a $10 restocking fee for cancellations and returns if processed by us by May 19, 2017. A $15 restocking fee is charged for cancellations and returns received by us between May 22 and June 12, 2017. We will refuse delivery of any cancellation or return received after June 16, 2017.
Returned items must be in their original package, unworn, with all included pieces or they will be returned to you and shipping charges will be applied to your account. Any custom made styles or sizes may not be exchanged or returned.
Please ship all returns to Attn: Returns, 2100 Sunset Blvd, Jesup, GA 31545 and include your RA number on the outside of the box.