If we don't have your answer on-line, you can e-mail us at [email protected], or call us at 1-631-580-9500.
Art Stone accepts order cancellations for account credit.
Art Stone accepts exchanges and returns for account credit within 30 days of shipment. Returns and exchanges can be requested by contacting Customer Service in writing.
Art Stone/The Competitor
925 Canal St.
Building 3 - Floor 7
Bristol, PA 19007
PHONE + FAX
Fax | 609.832.1046
USA Toll Free | 800.522.8897
UK Toll Free | 0808.1892.215
USA & International | 631.582.9500
Return + Exchange Policy
- Requests for returns and exchanges must be made in writing via email, mail, or fax
- A $10 restocking fee will be accrued for each returned item
- Returns are accepted for account credit only
- Exchanges are accepted for size changes
- Exchanges will ship once the returned items have been received
- Returns and exchanges must be in original package, unworn, with all included original accessories
- Shipping charges are the responsibility of the client
- If returned or exchanged items drop the order total below the discount percentage, the order will be recalculated and additional charges may accrue
- Request a return authorization number (RA#); the RA# is valid for 15 days
- All returns and exchanges received without valid RA# will be denied
We are unable to accept returns or exchanges on:
- Clearance items
- Custom costumes
- Special order costumes/sizes
- Leotards, tights, jewelry, wigs, and accessories sold separately
- Altered costumes or product
- Any return or exchange requests placed after June 12, 2020
Our sizing chart is available on-line. Click here to view it.
No, you cannot. Due to security reasons, we can only set up an account if we can verify the email address. This helps to prevent people outside of your business from fraudulently representing themselves and ordering on your account.
If you are an existing customer, you will need to re-register your web account. To do so, please Click here to register. You will be asked to provide four key pieces of information:
▪ Account ID/Customer Number
▪ Zip Code (zip code of your place of business)
▪ Company Name
▪ E-Mail Address (previously established with Art Stone)
You will also be asked to enter and confirm a password of your choosing.
If you are missing any of these items, you can contact Art Stone's Customer Service Center to have your password sent.
It is a possibility that some e-mail providers will label the password e-mail as "SPAM". Please check your "SPAM" folder for this e-mail or add [email protected] to your address book before requesting a new password.
Since Art Stone / The Competitor® sells only to dance studio owners and their approved teachers, high schools and other verified performance groups we request that you submit to us your official proof of business to set up a new account. To set up your account, please send us a letter on your Dance Studio Letterhead, along with any one of the following documents:
- Business Certificate
- Cancelled Business Check
- Valid Tax Identification Forms
Once your business is verified, an email will be sent to you with your new account number. You will then be able to register on the website and set your password. You can also start to request an account by filling out this form.
You need to be an Art Stone customer and be logged in with a valid password to view prices.
On the login screen, click on the “Forgot your password? Reset it here” link. On the next screen, fill in the email address associated with the account. Click on [SUBMIT], and if the email address you provided matches, you will be sent a link to reset your password.
Items will remain in your cart will remain indefinitely. Please be sure to sign into your account to see your saved cart.
You must be a registered customer of Art Stone / The Competitor to use the web ordering feature. If you are not a customer, you need to send us proof of business to get an account started or use the new customer form here. Once you are a customer, you can request a password on-line by clicking the "register" link at the top of the page, or simply click here. Fill in the blanks and submit the form. We will process your request electronically.
Send an email to [email protected] from the e-mail account you believe is on file. Tell us your name, your company name, your account number, a contact phone number, and any other information you think will help us identify and validate your request. If it matches, we will reset your password for you, and you will receive an email with the new password. If we can’t validate it, we will contact you via phone for verification.
You can make additional payments to any order that has a balance remaining on it in the My Account section of the website. From your list of recent orders, click the green “Make Payment” button next to the order, add your payment information and submit.
You can also make additional payments over the phone by calling our customer service team at 1-800-522-8897.
Discounts are based on SINGLE orders; you cannot add to another order from a different catalog or date.
You CAN place a COMBINED order from The Competitor, Holiday and/or Professional Ballet catalogs. Discounts do not apply towards Costumes on Demand.
If you place your order online you must pay the total amount due by credit card on the checkout screen. Discounts will only be given to orders PAID IN FULL.
For faxed and mailed orders, you must pay IN FULL by check or credit card at the time you place your order to qualify for this discount. If you pay by check and it is returned for insufficient funds, you will no longer qualify for the discount on that order.
Total for discount is based on the cost of costumes and accessories, and does not include taxes, shipping charges or other fees.
Ship dates vary by item. View each style for size availability and approximate ship date. To get you your costumes faster, you may receive your order in multiple shipments as costumes become available. Dance costumes purchased from our Available Now page are in stock and will typically ship within 21 business days.
Some costumes may take longer to get to you that will be noted on the expected ship date of the item.
Please be sure to pay for your order in full as soon as possible to prevent any additional delays.