Frequently Asked Questions

If we don't have your answer on-line, you can e-mail us at customerservice@artstonecostumes.com, or call us at 1-631-582-9500 Monday-Friday 8:00AM - 4:30PM Eastern Time


HOW DO I KNOW WHAT SIZES TO SELECT WHEN ORDERING COSTUMES?

Our sizing chart is available on-line. Click here to view it.


CAN I GET A PASSWORD OVER THE PHONE?

No, you cannot. Due to security reasons, we can only set up an account if we can verify the email address. This helps to prevent people outside of your business from fraudulently representing themselves and ordering on your account.


CAN I GET A PASSWORD THROUGH THE WEBSITE?

If you are an existing customer, you will need to re-register your web account. To do so, please Click here to register. You will be asked to provide four key pieces of information:

▪ Account ID/Customer Number
▪ Zip Code (zip code of your place of business)
▪ Company Name
▪ E-Mail Address (previously established with Art Stone)

You will also be asked to enter and confirm a password of your choosing.

If you are missing any of these items, you can contact Art Stone's Customer Service Center to have your password sent.


WHAT IF I DON'T RECEIVE MY PASSWORD E-MAIL FROM CUSTOMER SERVICE?

It is a possibility that some e-mail providers will label the password e-mail as "SPAM". Please check your "SPAM" folder for this e-mail or add customerservice@artstonecostumes.com to your address book before requesting a new password.


WHAT IF I AM NOT AN ART STONE CUSTOMER BUT WOULD LIKE TO ORDER COSTUMES ON-LINE?

Since Art Stone / The Competitor® sells only to dance studio owners and their approved teachers, high schools and other verified performance groups we request that you submit to us your official proof of business to set up a new account. To set up your account, please send us a letter on your Dance Studio Letterhead, along with any one of the following documents:

- Business Certificate
- Cancelled Business Check
- Valid Tax Identification Forms

Once your business is verified, an email will be sent to you with your new account number. You will then be able to register on the website and set your password. You can also start to request an account by filling out this form.


WHAT IF I AM NOT ABLE TO VIEW PRICES FOR THE PRODUCTS?

You need to be an Art Stone customer and be logged in with a valid password to view prices.


HOW LONG ARE ITEMS KEPT ON MY SHOPPING CART?

Items will remain in your cart will remain indefinitely. Please be sure to sign into your account to see your saved cart.


HOW DO I GET A USER ID AND PASSWORD ?

You must be a registered customer of Art Stone / The Competitor to use the web ordering feature. If you are not a customer, you need to send us proof of business to get an account started or use the new customer form here. Once you are a customer, you can request a password on-line by clicking the "register" link at the top of the page, or simply click here. Fill in the blanks and submit the form. We will process your request electronically.


I FORGOT MY PASSWORD. NOW WHAT DO I DO?

On the login screen, click on the “Forgot your password? Reset it here” link. On the next screen, fill in the email address associated with the account. Click on [SUBMIT], and if the email address you provided matches, you will be sent a link to reset your password.


THAT DIDN’T WORK. I DON’T REMEMBER MY ZIP CODE AND/OR EMAIL ADDRESS.

Send an email to customerservice@artstonecostumes.com from the e-mail account you believe is on file. Tell us your name, your company name, your account number, a contact phone number, and any other information you think will help us identify and validate your request. If it matches, we will reset your password for you, and you will receive an email with the new password. If we can’t validate it, we will contact you via phone for verification.


HOW DO I QUALIFY FOR VOLUME DISCOUNTS?

Discounts are based on SINGLE orders; you cannot add to another order from a different catalog or date.

You CAN place a COMBINED order from The Competitor, Holiday and/or Professional Ballet catalogs. Discounts do not apply towards Costumes on Demand.

If you place your order online you must pay the total amount due by credit card on the checkout screen. Discounts will only be given to orders PAID IN FULL.

For faxed and mailed orders, you must pay IN FULL by check or credit card at the time you place your order to qualify for this discount. If you pay by check and it is returned for insufficient funds, you will no longer qualify for the discount on that order.

Total for discount is based on the cost of costumes and accessories, and does not include taxes, shipping charges or other fees.


WHEN WILL MY ORDER SHIP?

The approximate ship date of your order is always displayed at the top right corner of our website for orders placed today. In many cases, your order will ship well before then. Also note that in order to get you your costumes faster, you may receive your order in multiple shipments as costumes become available. Dance costumes purchased from our Available Now page are in stock and typically ship within 3 business days.

Some costumes may take longer to get to you and should be noted in the costume's description how much longer it is expected to arrive.

Please be sure to pay for your order in full as soon as possible to prevent any additional delays.