•  I've finished selecting my costumes. What do I click to start placing the order?

First, click on the "View Cart" link. This will bring up your current cart. Look it over, and
make sure everything is there. If you are satisfied, click on the [Checkout] button. After
that, you will set the shipping address, then enter credit card and billing information,
and then submit your order.

•  Why am I being asked for a shipping address? Don't you already have that on file?

You have the choice of using the shipping address(es) we have on file, or adding a new one.
We don't know where the best place is to ship your costumes, so we give you the flexibility
to send them where it's most convenient for you

•  I filled everything in on the information screen. Now what do I do to continue?

If you have filled in the credit card information, entered the required date and filled in the deposit,
scroll down to the bottom right and click on the [Next] button

•  Why does the screen keep telling me "deposit amount must be a number?"

Our system can only use the digits zero through nine and a decimal point in this field.
Do NOT type in a "$" (dollar sign) or "," comma in your number. For example, if you want to
enter a deposit of $1,847.90 you should key it as 1847.90 . No extra characters, please!

•  Why does the screen keep telling me "required date invalid?"

The system is very critical of the date and the way you type it in. Notice on the screen that
it needs to be in the form "mm/dd/yyyy". That means you need to type in month and days
as 2 digits (with leading zeros) and a full 4-digit year – and, yes, you need to type in the "/"
(slash) characters as well. So, if you wanted to key in January 7 th , 2008 ,
you would type it in as " 01/07/2008 "

•  My date is formatted fine, but I get the message " You require your order
before our current ship date plus delivery time; please call customer service
to see if your request can be accommodated" . What does this mean?

Based on our estimated ship date and allowing for five days for delivery, we may not be
able to get your costumes to you by the date you entered. The system will only accept a
date AT LEAST ONE WEEK past the current delivery date. For example, if the current shipping
date is 2/1/2008 , you will need to enter a date of at least 02/08/2008 . But, if you had
entered 02/04/2008 (even though it's beyond the ship date) it's not far enough.

•  I need my costumes before the ship date. What do I do?

Leave your costumes in your cart, and call our customer service department. Tell them
what you want, and when you need it by. If they can make it work for you, they'll tell you to
submit the web order with a valid date – and a big comment in the "customer comment"
section reminding us that this is a "special order" and can't wait until the date.
Please note that we may not be able to handle all orders like this, especially as we
reach the end of the season.

•  What is my "card code" and where do I find it on my credit card?

This is the 3 or 4 digit code that appears after your credit card number, and is used to
help prevent fraud. For American Express, it's 4 digits long, and usually on the front
of the card. For Visa and MasterCard, it's 3 digits long, and usually on the back of the card.
This is NOT your PIN# for your debit card!

•  I clicked "Next", and it looks like I'm at another order screen.
Did my order go through?

No, not yet. You are at the Order Confirmation screen. This is the final review of your order
before it's submitted. Look it over carefully, and if it all looks good, scroll down to the bottom
and click on [Place Order]. If you need to go back and make changes, this is your last chance.

•  I clicked on "Place Order" on the confirmation screen, and I see a message in
red stating "Your Credit Card was declined". What do I do now?

The order was not placed, but your shopping cart is still intact. You can try again using a
different credit card, if possible. If you feel that you should be able to charge this money,
there is a very good chance that you'll need to contact the issuing bank so they can confirm
the funds and unblock the transaction request. Sometimes, due to some heavy anti-fraud
rules at some banks, electronic charges need to be pre-approved before they go through.

•  I clicked on "Place Order" on the confirmation screen, and I see a message stating
"Your order is on credit hold pending a balance payment. Contact customer service".
What happened?

This means that we have taken your order, but you have only placed a partial payment.
We will not deliver an order until it's paid in full. You may contact Customer Service at any
time to check the status of your order, and arrange for final payment.

•  Okay, my order was approved, and I have the order number. But I made a
mistake and need to change the order. How do I do that?

There is no way to do that through the website. All order changes need to be handled
through our Customer Service department.