General Questions
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How do I know what sizes to select when ordering costumes?
Our sizing chart is available on-line. Click
here
to view it. How do I place an order for extra extra large or extra extra extra large adult costumes?
Any costume that is available in 2X or 3X sizing can now be ordered on the website. If the costume you select does not have the option online, it means that it is not available in these larger sizes
Can I get a password over the phone?
No, you cannot. Due to security reasons, we can only set up an account if we can verify the e-mail address. This helps to prevent people outside of your business from fraudulently representing themselves and ordering on your account.
Can I get a password through the website?
If you need a password, click
here and fill in the information. A password will be e-mailed to you.
If you are an existing customer, you will need to provide four pieces of information:
- Account ID
- Telephone Number (this is the number for your business contact)
- Zip Code (zip code of your place of business)
- E-Mail Address (previously established with Art Stone)
If you are missing any of these items, you can contact Art Stone's Customer Service Center to have your password sent.
What if I don't receive my password e-mail from customer service?
It is a possibility that some e-mail providers will label the password e-mail as "SPAM". Please check your "SPAM" folder for this e-mail or add customerservice@artstonecostumes.com to your address book before requesting a new password.
What if I am not an Art Stone customer but would like to order costumes on-line?
You can fill out a
registration form and someone from Art Stone's Customer Service Center will contact you to help you complete the application.
What if I am not able to view prices for the products?
You need to be an Art Stone customer and be logged in with a valid password to view prices.
Why can I only view the items for one catalog when I go to my shopping cart?
A shopping cart is setup for each of the catalog groups on the system.
How long are items kept on my shopping cart?
Items in the general shopping cart are kept for 30 days.
However, "On-Demand" and "In-Stock Now" carts last only one hour