Frequently Asked Questions

Having problems with the site and need some help now? Please check the following sections for your issue.
It's very likely that you'll find the answer to your question in one of the categories below.

If we don't have your answer on-line, you can e-mail us at customerservice@artstonecostumes.com, or
call us at 1-631-582-9500 Monday-Friday 9 AM - 5PM Eastern Time (New York)

 

General Questions


Getting Started on the Site


Selecting Costumes


Placing an Order


Checking on Orders and Second Payments


Changing Passwords and E-Mail Addresses


Credit Card Processing Issues